FAQs

1. Is Havaianas a Brazilian Brand?
Yes, Havaianas is a Brazilian brand, founded by Alpargatas in 1962.


2. Where does the name Havaianas come from?
The name was inspired by Hawaii, the sea and sun paradise that complements the Havaianas vibe. Havaianas means “Hawaiians” in Portuguese, inspired by the popular destination, which perfectly embodies the endless summer lifestyle that’s so similar to the Brazilian lifestyle.


3. Where did the inspiration to create the first Havaianas style come from?
The design of Havaianas was inspired by the traditional Japanese sandals, known as Zori, consisting of thin rice straw sole and fabric straps. To tailor-fit it for Brazilians, Alpargatas used rubber as raw material and the rice grain format for the texture of the insole.


4. Where are Havaianas produced?
Havaianas is 100% produced in and shipped from Brazil.


5. How do I know my Havaianas size?
We use Brazilian sizing. The vast majority of Havaianas styles are made in such a way that allows each size to comfortably fit two conventional sizes. For more details on sizing, you may refer to our Size Guide.

 

6. What happens if I can't order the quantities that I need from the website?
If you want to place a corporate order or large order for weddings and other special occasions, send a message to our Facebook official fan page.

 

7. How do I clean my Havaianas?
Because Havaianas flip-flops are made from natural rubber, it’s important to clean them with a mild detergent. Please do not use bleach. Dip your Havaianas in warm water with mild detergent for a few minutes. Use a soft sponge (non-abrasive) to clean them and then rinse them. Don’t put them into a washing machine because this can damage your pairs.

 

8. How long does a pair of Havaianas last?
The durability of a pair of Havaianas depends on several factors, such as frequency of use and how long the pair has been used, type of use, type of floor/ground, and product care, among others.


As part of our quality guarantee, concerns on pairs can be analyzed and processed, subject to our fair use guidelines. Fair use excludes mishandling or conducting strenuous activities while wearing Havaianas (e.g. playing basketball, hiking, etc). In such instances, Havaianas reserves the right to refuse an exchange.

 

9. Is Havaianas quality tested?
Yes! Before leaving the factory in Brazil, in order for you to receive your Havaianas with the high quality you deserve, our flip-flops undergo several tests.

 

10. Where else can I buy Havaianas?
To find an authorized Havaianas retailer, you may check out our Store Locator here.


11. How do I know if my online order has been successful?
After placing an order, you will shortly receive an email confirmation about your order detail and invoice. If you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via email.

12. How can I check the status of my order?
You can find "Account" in the menu on the right. After logging in, you can see your orders and the status. The Havaianas Taiwan system automatically confirms the order and then forwards it directly to the logistics company. So the order content (including product details, payment method, delivery method, and unpacking order) cannot be changed, and the system will update the order status information from 17:00 to 18:00 every day.
The following is a description of the order status:
(1) Unfulfilled: the order has been established and the shipping process is in progress
(2) Fulfilled: the order has been shipped and will be delivered within the specified working days according to different shipping methods
Remind you: All the Havaianas Taiwan information is automatically sent by the system email notification, please be sure to check your email box, if you do not find the email in your inbox, please go to "Promotions" or "Spam" to check, If you need any assistance, please leave a message in the official facebook fan page, thank you