《Please read our policies before placing your order》
Return / Refund Policy
- All returns must be submitted through our online return form. We are unable to process returns submitted any other way.
- Under the Consumer Protection Act, you have a 7-day cooling-off period after delivery (not a trial period), provided the products are brand new and all packaging and accessories (including inner and outer packaging and gifts with purchase) are complete. If a gift with purchase is not returned, its value will be deducted from your refund.
- To request a return, please use our online return form. Havaianas Taiwan will arrange a courier to collect the package within 5 business days of receiving your request (weekends and holidays excluded). Please answer the courier’s call. Your refund will be issued within 15 business days after we receive the returned products (weekends and holidays excluded).
- Please pack the products and the packing list in the original outer box, and write the orderer’s name and phone number on the box. If a return cannot be accepted because the shoe box is damaged or the contents do not match, the package will be sent back to the original address and the shipping fee will be collected on delivery.
- To speed up your refund and avoid stock shortages, we recommend returning the entire order. If you need a different item, please place a new order. If you return only part of your order and the remaining order total is below NT$1,000, a shipping fee of NT$80 will be deducted from your refund. If the returned items do not match your request, the order total will be recalculated based on the items actually returned, and any discounts received and shipping fees will be deducted.
- If the courier cannot reach you after 2 attempts, that pickup will be cancelled. Please submit a new request or contact customer service to reschedule.
- Please make sure all return information is complete and correct. If any information is incorrect, we will cancel the request and notify you by email. Please correct the information and submit a new request.
- Please check your products upon delivery. If an item is defective or incorrect, please request a return within the 7-day cooling-off period (weekends and holidays included), with the product brand new and the packaging complete.
- Returns cannot be accepted for: products with incomplete or damaged packaging, gifts with purchase, or included documents; products that have been used, altered, had tags removed, or are damaged; products with odors or perfume scent; and custom-made products (such as special orders or personalized items).
- Products purchased at Havaianas Taiwan retail stores must be returned to the original store. Store return policies may differ from our online policy. Please contact the store directly with any questions.
- Orders cannot be changed after they are placed. Please confirm color and size before checkout. Please request a return only after you have received your order.
Exchanges
To save shipping time and avoid stock shortages, Havaianas Taiwan offers returns only and does not offer exchanges.
Refunds
- Return shipping is free and covered by Havaianas Taiwan (except for partial returns as described in Clause 5). The refund does not include the original shipping fee. For returns that do not follow our return policy, the shipping fee will be deducted from the refund.
- Credit card / Apple Pay: refunds will be issued to the original credit card (for Apple Pay, the card linked to Apple Pay) within approximately 15 business days after we receive your return.
- Shipping fees will not be refunded for convenience store orders that are not picked up.
Customer service hours: Monday to Friday, 11:00–17:00 (weekends and public holidays excluded). We will reply within 1–2 business days after receiving your request. The more detailed your information, the faster we can help.
If the return page does not display on your phone, go to Settings → your browser (e.g. Chrome) → turn on “Allow Cross-Website Tracking.” For Safari, turn off “Prevent Cross-Site Tracking.”